Terms and Conditions

DHL Carpet & Water Damage Restoration
Bloomfield, New Jersey, USA

Effective Date: April 10, 2026

1. Acceptance of Terms

By accessing this website or using the services of DHL Carpet & Water Damage Restoration (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Services

We provide residential and commercial restoration and cleaning services, including:

Carpet Cleaning
Water Damage Restoration
Mold Remediation
Upholstery Cleaning
Air Duct Cleaning
Related restoration and cleaning services

All services are subject to availability and may be modified or discontinued at any time.

3. Estimates and Pricing

All estimates are based on initial inspection or information provided by the customer.
Final pricing may vary depending on the size, condition, and complexity of the job.
Any additional work will be communicated and approved before proceeding.

4. Appointments and Scheduling

Customers must provide accurate and complete information when booking services.
The service location must be accessible at the scheduled time.
We reserve the right to reschedule appointments due to weather, safety concerns, or operational issues.

5. Payments

Payment is due upon completion of services unless otherwise agreed in writing.
We accept standard payment methods (cash, credit/debit cards, etc.).
We reserve the right to refuse or discontinue services for non-payment.

6. Cancellations and No-Shows

Customers are expected to provide reasonable notice for cancellations.
Late cancellations or missed appointments may be subject to a service fee.

7. Customer Responsibilities

Customers agree to:

Provide safe and unobstructed access to all service areas
Secure pets and remove fragile or valuable items
Inform technicians of any known issues such as water damage severity, mold presence, or structural concerns

8. Service Limitations

Results may vary depending on the condition and extent of damage.
We do not guarantee complete stain, odor, mold, or damage removal in all cases.
We are not responsible for pre-existing damage, structural issues, or hidden defects discovered during service.

9. Emergency Services

Emergency services may be offered; however:

Response times are not guaranteed
Additional fees may apply for after-hours or urgent services

10. Limitation of Liability

To the fullest extent permitted by law, DHL Carpet & Water Damage Restoration shall not be liable for:

Indirect, incidental, or consequential damages
Loss of use, property damage, or delays beyond our control
Pre-existing conditions or undisclosed issues

11. Warranty Disclaimer

All services are provided “as is” unless otherwise stated in writing. We do not guarantee specific outcomes, including full restoration or complete removal of damage, stains, or contaminants.

12. Website Use

Website content is for informational purposes only
Unauthorized use, copying, or distribution is prohibited
We do not guarantee uninterrupted or error-free website functionality

13. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of DHL Carpet & Water Damage Restoration and may not be used without written permission.

14. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content or practices.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of New Jersey. Any disputes shall be resolved in the appropriate courts of New Jersey.

16. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes acceptance of those changes.

17. Contact Information

DHL Carpet & Water Damage Restoration
122 Orange Street
Bloomfield, NJ 07003
Phone: (908) 520-8698
Email: info@dhlcarpetrestoration.com