Essex County

Water damage restoration and cleaning in Newark, NJ

Newark sits at the mouth of the Passaic River where it opens into Newark Bay, on ground that was marsh before it was city.

5.0 from 177 Google reviews 24 hours a day, by appointment Updated 2026-09-06
The six counties Six counties, 52 towns. Drawn from the standard. This is a drawing and no reading on it is live. Tide line Rahway River Second River Newark Essex15 towns
Six counties, 52 towns. Essex County, 15 towns. Drawn from the standard. This is a drawing and no reading on it is live.

Service details · Essex County

Services

What we handle in Newark

About our service in Newark

On 1 September 2021 the remnants of Hurricane Ida delivered 8.44 inches of rain, the wettest day in the city's recorded history, and 23 people died across New Jersey.

That storm is the reference point for restoration work in this city because it tested every kind of building Newark has. The nineteenth century rowhouses of the East Ward and the Ironbound took water into century old plaster and stacked floors. The Forest Hill houses took it into deep basements. The North Ward towers moved it down through the stack and along corridors into units whose occupants had reported nothing. Five wards, one storm, and five different drying problems.

The combined sewer is why Newark water is category 3

Much of Newark drains through a combined system that carries sewage and storm water in the same pipes, which is normal for a city of this age and matters enormously after a heavy rain. When the system surcharges, what comes back up through a basement floor drain is not rain. It is grossly contaminated water, category 3 under the ANSI IICRC S500 standard, and it is treated that way from the door. Every porous material it touched leaves the building, the structure is cleaned, and only then does drying equipment go in. There is no version of that job where the carpet is dried and kept.

Century old plaster does not read on the surface

The East Ward rowhouses and the older housing across the South and Central Wards are plaster on wood lath over deep stud bays. Plaster feels dry to the hand and to a surface meter while the keying and the cavity behind it are still holding water, which is precisely where the mold nobody expected turns up two months later. Named monitoring points are marked on the first visit, penetrating readings are taken at each, and the wall is not closed until those readings match an unaffected part of the same wall on the same floor.

Five wards, five different buildings

The Ironbound and the rest of the East Ward are attached rowhouses and multi family buildings where water crosses party walls and drops between units, so the extent is mapped across the block. Forest Hill holds larger single houses with deep basements and colonial era detailing that dries slowly. The Central Ward carries institutional buildings and newer construction alongside the old. The South Ward around Weequahic is largely early twentieth century single and two family housing. The North Ward has residential towers where a single failed riser can affect a vertical line of apartments.

A drying plan that works in one of those is wrong in the other four. The question asked on the phone is which ward and what kind of building, because it decides what is on the truck.

Documented per unit for your own claim

In multi family Newark buildings the file is built one file per affected space. Each unit gets its own photographs taken before anything moves, its own named monitoring points and its own dated daily readings, so a landlord, a managing agent and two different carriers can each read the part that concerns them without the job stalling.

The business does not file, adjust or negotiate the claim. It also does not answer policy questions on a carrier's behalf, and it says so plainly. Rising surface water is excluded from almost every standard homeowners policy and sits under a separate National Flood Insurance Program policy.

Mold after a Newark water loss

The Environmental Protection Agency asks for water damaged areas and items to be dried within 24 to 48 hours to prevent mold growth. In a rowhouse where the water reached the joists between two floors, that window closes long before the room looks wrong. Where growth has started the work follows ANSI IICRC S520, which names three conditions: normal fungal ecology, settled spores and fragments, and actual growth.

Containment, negative air pressure and HEPA filtration keep what is disturbed out of the rest of the building, which matters more in an attached house than anywhere else, because the neighbor shares the wall. New Jersey issues no state mold license, so the credential that applies is IICRC certification and adherence to S520. Post remediation verification is provided in writing.

Service area

Where in Newark

The whole city is covered across all five wards, including the Ironbound, Forest Hill, Weequahic, Vailsburg and University Heights. Carpet, rug and upholstery cleaning is offered here by the same IICRC certified technicians, with EPA registered products described as safe around pets and children.

Nearby

Nearby towns we also cover

Customer reviews

5.0 from 177 Google reviews

Word for word from the Google listing. Names, wording and dates are the reviewers' own. Read them all on Google, opens in a new tab.

DHL Carpet & Water Damage Restoration saved the day! They responded quickly to my emergency, were professional and courteous, and their work was top-notch.

Priscila Agrusa · · · Google

I was impressed by DHL's prompt service and expertise. They efficiently handled my water damage issue, and the results were excellent. Great communication throughout the process!

Viviana Gil · · · Google

We had an unexpected shower leak due to an incorrect installation by the previous owners. The team arrived the SAME DAY to diagnose the issue, and within 24 hours, the repair crew was on-site to resolve the problem.

Kaiden Braxton · · · Google

Frequently asked questions

Questions from Newark customers

Question 1: Water came up through my basement floor drain. What is that?

In much of Newark that is the combined sewer surcharging, which means the water carries sewage as well as rain. It is category 3 under the IICRC S500 standard, so porous materials it touched are removed and the structure is cleaned before drying begins.

Question 2: My neighbor shares my wall. Can you work without disturbing them?

Containment, negative air pressure and HEPA filtration are used precisely so that what is disturbed stays in the affected area. In attached Ironbound and East Ward housing that is standard practice.

Question 3: Do you work in the apartment towers in the North Ward?

Yes. A failed riser affects a vertical line of units, so the extent is mapped first and each affected apartment is documented separately with its own photographs and dated readings for its own carrier.

Question 4: How long does drying take in an old Newark rowhouse?

Longer than the room suggests, because plaster on lath holds water in the keying and the cavity while the surface reads dry. The equipment leaves when the readings at marked points match an unaffected part of the same wall.

Estimate request

Tell us what happened in Newark

Tell us the rooms, the surfaces and the address, and attach a photograph of the affected area if you have one. You receive a written estimate before any work begins, with no obligation.

Written estimate, no obligation Answered any hour at (908) 520-8698 5.0 from 177 Google reviews EPA-registered products, safe for pets and children

Written estimate

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